Return Policy

Return & Refund Policy


Eligible Return Scenarios


We accept return applications within 30 calendar days after you receive your parcel only under the following valid conditions:

  • Received items with manufacturing defects, broken parts, or obvious damage sustained during shipping;
  • Delivered goods that significantly mismatch the size, color, style description displayed on bombomna.com product pages;
  • Incorrect items shipped by our warehouse picking error.

Non-Returnable Items


Custom engraved personalized goods, clearance sale final discount products, disposable beauty accessories, and intimate apparel cannot be returned or exchanged for hygiene and custom production reasons.

Return Process Rules


  1. Before sending any items back, you must submit a return ticket via our contact channel and obtain an official authorized return shipping address from our support team. Unauthorized self-return to random addresses will not be processed for refunds.
  2. Customers bear the outbound return shipping cost unless the return cause is confirmed as our warehouse or logistics fault (defective item, wrong shipment).
  3. All returned products must remain unused, with original packaging, tags and accessories intact. Used, stained or damaged returned merchandise will be rejected and sent back at the buyer’s expense.
  4. Refund processing will be completed within 7–10 business days after we receive and inspect your returned package, with funds returned to your original payment account.